United updates app to include connecting flight information

United has updated its passenger app with a number of features that make catching connecting flights easier.

Customers with connecting flights at United’s U.S. hub airports can now access a special section of the app that includes a countdown to connecting flights, customized turn-by-turn directions to their connecting gate with estimated walk times, real-time flight status updates, tips for longer layovers, and notifications if United’s ‘ConnectionSaver’ technology has been activated to hold the plane for them.

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United trialed these app features during a beta test period this spring, and during that time, 350,000 customers used the new features, achieving a 98% success rate making their connection.

David Kinzelman, United’s Chief Customer Officer said: “With these new features, our customers will have even more real-time details about their flight and as a result, have an even better experience flying United.”

In the months ahead, the airline will deploy text messages to update customers with connecting flights in real time about their connecting flight status and relevant details to make their flights.